Support is auto-magically delicious

Most of the time I love tech support. We do important work for people ranging from other support professionals to lay people who are not comfortable with their computer or anything new. Sometimes this involves some truly odd requests or comments.

Some of this week’s gems include:

Fun with LDAP connection strings. I learned a lot about them and AD best practices this week. Here were the sources I used this week.

The end result (which I am sure everyone but me knew) is that you can completely drop the organizational units (OUs) from your string. Especially important if you have a complex Active Directory forest(s).

Some people think that version x.x.6 is more recent than x.x.28. I pretty much had to dig through my email for the actual release dates.

That anti-virus software can and will completely slow down a computer.

Not really news, but seeing the software you support load in chunks is weird. In related news, at least this specific anti-virus didn’t quarantine the executable when printing.

Lastly, I was offered a tip for tech support. That was also a bit odd. I made some comment about ethics in games journalism and politely said no thank you.

Tech support on holiday weekends

A short haiku for the work enabled on today, this blackest of Fridays in November.

Black Friday is here
   No call or ticket in queue
Holiday shopping

Yesterday was a time to be thankful, or if you are like me and love to cook, a time to overdo it so you are exhausted all afternoon and into the next day. It is hard to be thankful when you are in the midst of everything, and you feel pulled apart by all of the obligations real and imaginary in your life.

So, now that all of the hullabaloo is over, I am thankful.

Today I am thankful that I have a job that will allow me to buy thoughtful gifts for my friends and family.

Today I am thankful that I am healthy, and that my complaints are a simple result of no time.

I am thankful for sweatshirts, scarves, and hats for when I am too cold.

I am thankful that I have not needed to experience the horrors of war, either as a refugee fleeing from conflict or as a fighter.

I am thankful that the oven didn’t break, and that the fridge is full of food for weeks to come.

I am thankful that my husband doesn’t like cranberry sauce, so I won’t have to share.

I am thankful that it is Friday.

Happy Friday, all!